At buymsg.com, we are committed to providing you with high-quality Malaysian local products. To maintain efficient operations and offer competitive pricing, we implement a strict "no refund" policy.
All sales are final. Once an order has been placed and confirmed on buymsg.com, it cannot be canceled, returned, or exchanged for a refund. This policy applies to all products sold on our platform.
1. Non-Refundable Items
Given the nature of the products we sell (such as food items, perishables, personal care products, etc.), and to ensure product hygiene and quality, all items purchased through buymsg.com are not eligible for refunds.
2. Damaged or Incorrect Items
Despite our no-refund policy, we value customer satisfaction. If the item you received is:
Damaged Upon Arrival: The package sustained significant damage during transit, rendering the item unusable or severely compromised.
Incorrect Item Received: The item you received does not match the item explicitly listed in your order.
Please contact our customer service team immediately within [Please insert specific timeframe here, e.g., 24 or 48 hours] of receiving your package and provide relevant evidence (such as clear photos or videos). We will assess each case individually to determine an appropriate solution, which may include providing a replacement of the same item depending on the specific circumstances, rather than a refund. Requests raised beyond the specified timeframe may not be entertained.
3. Order Cancellation
Once an order is confirmed and paid for, it cannot be canceled. We encourage you to carefully verify your order details before completing your purchase.
4. Policy Changes
buymsg.com reserves the right to revise or update this Refund Policy at any time without prior notice. Any revisions will be effective immediately upon posting on this Website. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of this Website after any changes are posted will constitute your acceptance of those changes.
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